ICN Phone and Voice Services

	Reservationless-Plus Voice Conferencing Service
	- On-demand, reservationless, service
	- No time limits - Available 24/7
	- Operator assistance available at the touch of a keypad
	- Leader-controlled dial out, roll call, and conference features
	- Password and conference lock feature
	- Touchtone telephone keypad for basic to advanced features
	- Call recording, streaming playback, transcripts, CD, or tape available*
	- Usage reports available online*
	More information on: Reservationless Conferencing Getting Started: First obtain a conferencing account, then e-mail the form to:icn.css@iowa.gov. Next, log into and start your conference! *Some optional features available for additional charge

To order voice or phone services listed below, simply complete this form and e-mail it to icn.css@iowa.gov. Use this reference guide when completing the form if you need assistance, or contact icn.css@iowa.gov.

	Long Distance and Toll-Free
	- Low rates on all calls, international long distance, and toll-free
	- Low direct connect long distance and toll free rates
	- Portability of existing toll free number
	- Download: Letter of Authorization for Change - Download: Letter of Authorization for Change of Responsible Organization

	Calling Cards
	ICN offers two types of calling cards: Capitol Complex cards (“CC’ or “701” cards) allow the users to dial a 700 number then place calls to any 5-digit extension located anywhere on the Capitol Complex. ICN Calling Cards allow the user to call long distance, based on the long distance type allotted to the card. Options available are National or International.

	Local Phone Service (for Capitol Complex entities only)
	ICN offers local voice service to state agencies located on the Capitol Complex and throughout the Des Moines metro area.

Questions?

Please contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN IOWA) or e-mail: icn.css@iowa.gov.