Training

Do you have co-workers or staff members who want to know more about using your ICN video classroom?

Need some tips and pointers on how to organize an event or the art of presenting over the ICN. We offer a free workshop covering those topics and more!

Contact ICN Public Relations at icn.info@iowa.gov for more information on how to arrange training.

ICN Training Survey

Recently, ICN surveyed a variety of customers regarding future training opportunities regarding the ICN. You can view the survey results here.

Click and Learn with PhoneGuide LIVE!
 

phoneguide
"Click" to Start Training

Stay up-to-date with the PhoneGuide LIVE online video tutorial for all your phone and voicemail needs! With PhoneGuide LIVE, learn or refresh phone feature knowledge, such as call forwarding, speed dialing or setting privacy preferences.

Want to train at your own pace? Access the PDF user guides conveniently located below in the Phone Guides section.

To get started with the PhoneGuide LIVE online tutorial, simply click on the photo to the left. Type in your five digit extension number (the last five numbers of your phone number without the dash) and your name, then sit back and get ready to learn!

*Note PhoneGuide LIVE only applies to Model 410 and 500 phones on the 4000.

Other Helpful Information:

Optipoint Instruction Card - HiPath 4000

Questions? - Please contact ICN Customer Service at 515-725-4633, 877-426-4692 (ICN IOWA) or e-mail ICN.CSS@iowa.gov.

 

 

 


 
 
 
 
 
 
 

 

Click on the corresponding photo below to download individual phone guides for specific models.

phoneguide phoneguide
Optipoint 500
Optiset All Models
phoneguide phoneguide
ROLM 120/240/400
ROLM 300/600
phoneguide phoneguide
Optipoint 410
Phone Mail Tree
phoneguide phoneguide
Xpressions Mail Guide
Phone Mail Tree

 

Xpressions Mail Guide provides an
in-depth look at your phone mail functions.

Xpressions Phone Mail Tree provides easy reference tools for step-by-step phone mail directions.